Question 1

What is RelyCare?

Accepted Answer

RelyCare is an AI-powered platform built specifically for speech-language pathology clinics. It automatically generates clinical SOAP notes from session audio recordings and manages parent communication via a 24/7 WhatsApp assistant.

Question 2

How does RelyCare generate SOAP notes?

Accepted Answer

During a therapy session, the therapist records audio using the RelyCare app. When the session ends, RelyCare automatically transcribes the audio, extracts clinical data including trial counts, cue hierarchy, and accuracy percentages, and generates a complete SOAP note within 30 seconds. The therapist reviews and approves the note before it is saved to the patient record.

Question 3

Is RelyCare compliant with South African data protection law?

Accepted Answer

Yes. RelyCare is fully POPIA compliant. All clinical data is encrypted at rest using AES-256 encryption. Session audio is deleted after transcription. Each clinic's data is completely isolated using row-level security. RelyCare operates under a signed Data Processing Agreement with all infrastructure providers.

Question 4

How does the WhatsApp parent assistant work?

Accepted Answer

RelyCare connects to your clinic's WhatsApp Business number. When a parent messages the clinic, the AI assistant responds automatically using the child's actual session data. Parents can ask about homework, session progress, and appointments at any time of day. Anything the assistant cannot handle is escalated to the therapist.

Question 5

What languages does RelyCare support?

Accepted Answer

RelyCare supports English, Afrikaans, Arabic, and Hindi for parent communications and session summaries. Clinical SOAP notes are always generated in professional English as required by South African healthcare standards.

Question 6

How much does RelyCare cost?

Accepted Answer

RelyCare offers two plans. The Solo plan is $49 per month for individual speech therapists. The Clinic plan is $149 per month for multi-therapist practices. Both plans include a 14-day free trial with no credit card required.

Question 7

How is RelyCare different from Heidi Health?

Accepted Answer

Heidi Health is a general medical scribe built for doctors. RelyCare is built exclusively for speech-language pathologists. RelyCare understands SLP-specific clinical concepts like cue hierarchies, trial counting, and phonological error patterns. RelyCare also includes a WhatsApp parent communication assistant and monthly parent progress reports — features Heidi does not offer.

Question 8

Can I use RelyCare for group therapy sessions?

Accepted Answer

Yes. RelyCare supports group sessions with individual SOAP notes generated per patient from a single session recording. Each child in the group receives their own clinical documentation, parent summary, and homework assignment.

The RelyCare Journal

What Makes a Good SOAP Note in Speech Therapy — And Why Most Clinics Are Losing Hours Getting It Wrong

Speech Therapy Documentation Requirements in South Africa: What Every SLP Needs to Know

The Best AI Tools for Speech Therapists in 2026: An Honest Comparison

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